How to Read Reviews + Find the Best Solar Company - EmPower Solar

How to Read Reviews + Find the Best Solar Company

If you’re thinking that it’s time to go solar, you’re not alone; solar power is becoming increasingly more popular. With rising electricity costs, and especially due to folks spending more time at home and working from home, the demand is higher than ever. 

There are many solar companies that service Long Island and NYC, and it can be overwhelming to choose one. We’ve created a guide to help you understand how to do a little research online and read reviews to find the best solar company.

The Best Sites for Solar Company Reviews

To start, we’ve compiled a list of the best websites to find helpful reviews and other information about solar companies on Long Island and in NYC.

SolarReviews.com

Established in 2021, SolarReviews is the leading consumer review website when it comes to residential solar panels and solar panel installation companies, and an excellent resource for homeowners. For each individual company listed, SolarReviews provides information on:

  • Consumer reviews
  • Services offered
  • Brand of panels and battery systems offered
  • Service locations
  • How long the company has been in business
  • Accreditations and affiliations, such as the Better Business Bureau (BBB) and NABCEP (a national accreditation for builders and contractors), meaning that employees hold credentials to prove that they have achieved the highest level of training for solar system design and installation

SolarReviews Sample Comparison

Industry Average           EmPower Solar                    Centereach Solar Company    Ronkonkoma Solar Company
3.97 4.74 3.75 3.31

Angi

Angi (formerly known as Angie’s List) is “your home for everything home.” The site allows you to search for top-rated solar installation companies near you. Once you find the company that you’d like to learn about, you can see: 

  • Consumer reviews
  • How long the company has been in business
  • How long the company has been affiliated with Angi
  • Services offered
  • Licensing information

Angi does not allow for anonymous commenters and verifies their reviews, which means that you can have more confidence in the information you read on the website. You can even directly request a quote from the company you’re researching. Just enter a few details about your project and you’re on your way to learning what solar can look like on your home!

Yelp

Did you know that you can use Yelp to do more than find your favorite new restaurant? It can also be used to help you connect with great local businesses. In addition to a five-star rating system, Yelp provides access to thoughtfully-written reviews by real people who have experience working with Long Island solar companies. You can also find photos of home solar installations, which may help show the quality of the company’s work and help you visualize what solar may look like on your roof. 

Yelp Sample Comparison

EmPower Solar           Bellmore Solar Company Islip Solar Company   
4.5 stars 3.0 stars 2.5 stars

Google

Operating on a 5-star system, Google makes it easy to tell at a quick glance how different local solar companies rank when comparing them to one another. You can sort reviews by relevance, age, or by highest rating to lowest rating. Google reviews also have a great function which allows you to see common words that people use when reviewing the solar company, like “honest” or “respectful.” Other helpful words include “salesperson” or “project manager” so you can learn more about the company’s employees and how they work.

Facebook 

As we all know, social media is an increasingly popular platform for people to share opinions and experiences, particularly on Facebook. Most solar companies have a Facebook page to allow people to learn more about their offerings, and to like and follow them for updates. Facebook business pages have a dedicated section for reviews, using a five-star rating system like Google. This rating is determined by how many people recommend or don’t recommend the company, as well as any past ratings and reviews it may have received. People who leave reviews often provide helpful insight on why they chose to work with a certain company and what their experience was like.

What to Look For in a Review

Now that you know where to look for reviews, it’s important to understand what to look for in those reviews. 

Customer Experience

One of the most important determining factors in choosing a solar installer is good customer service. It’s also one of the most talked about topics in online reviews. Reviewers oftentimes provide valuable information on specific employees and how they have gone above and beyond to accommodate schedules, answer questions, work safely, and educate and empower them.

Product + Service Information

Aside from the company’s website, reviews are a great place to understand what types of products they offer. For example, if you have your heart set on SunPower panels (the most efficient panels with the industry’s best warranty) or a Tesla Powerwall to keep your lights on in the event of an outage, it’s important to know which companies offer those products. 

It’s also important to understand what kind of services the company will provide during your installation. For example: 

  • Do you need to hire an outside contractor to inspect your roof prior to installation, or  will your solar installer take care of that for you?
  • Does the company offer a monitoring system so that you can keep track of your solar production and energy consumption?
  • What happens if you need your solar array cleaned, or if you need to move? Does the company offer help with these issues?

Online reviews can provide valuable insight into these details.

Aesthetics 

Since many homeowners take pride in the way their home looks, another important factor to consider is the overall aesthetic of your home solar installation. Most sites allow users to post photos with their reviews, so be sure to look through the pictures available. You’ll notice things like the visual differences in some panels (black and white versus all black), different mounting systems, whether or not a company uses snow guards, and discreet critter guards to keep the space between your panels and roof free of squirrels and birds. The way an installation looks can speak volumes about a company’s workmanship and attention to detail.

Get Started Today 

Now that you’ve read our guide, you’re ready to take the next step and start saving on your electrical bill!

As a leading Long Island-based solar installer with rave reviews, we offer unmatched technology, service, and customer experience to homeowners looking to make the switch to solar.

Schedule a virtual consultation today and we’ll walk you through the process!

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